Privacy Policy

Last updated: 19 September 2026

Vehicle Installers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

For questions about this policy or how we use your personal information, contact:

Vehicle Installers
Email: support@vehicleinstallers.co.uk
Website: vehicleinstallers.co.uk

Information We Collect

Depending on how you use our website and services, we may collect information including:

  • Your name, address, email address and telephone number.
  • Billing and delivery information.
  • Vehicle information, including registration, make, model and other information required to provide an installation or conversion service.
  • Details of products, services, installations or conversions you purchase or enquire about.
  • Information you provide through contact forms, quotation requests, bookings, customer accounts, email, telephone or other communications.
  • Transaction and payment-related information. Payment card information may be processed directly by our payment providers rather than stored by Vehicle Installers.
  • Technical information such as your IP address, browser, device information and website usage information.
  • Marketing preferences and information about how you interact with our marketing where applicable.
  • Photographs or other information relating to a vehicle where required for quotations, installations, progress updates or records of completed work.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide quotations.
  • Process and fulfil orders.
  • Arrange and carry out vehicle installations and commercial vehicle conversions.
  • Arrange delivery, collection or mobile installation.
  • Manage customer accounts and bookings.
  • Contact you about an order, booking, installation or ongoing project.
  • Process payments, refunds and other transactions.
  • Provide customer service and after-sales support.
  • Maintain appropriate business, accounting and transaction records.
  • Prevent fraud, misuse and security incidents.
  • Improve our website, products and services.
  • Measure website and advertising performance where permitted.
  • Send marketing communications where we have an appropriate lawful basis and you have not opted out.

Our Lawful Bases

Depending on the circumstances, we process personal information because it is necessary:

To perform a contract — for example, to process an order, provide a quotation you have requested, arrange an installation or carry out a vehicle conversion.

To comply with a legal obligation — for example, where we are required to retain certain financial or transaction records.

For our legitimate interests — where necessary to operate and improve our business, respond to customers, protect our website and services, prevent fraud and understand how our services are used, provided those interests do not override your rights and freedoms.

With your consent — where consent is required, including for certain marketing or tracking technologies. Where we rely on consent, you may withdraw it.

The appropriate lawful basis needs to be determined for each purpose rather than simply choosing one basis for everything. ICO

Orders, Payments and WooCommerce

When you purchase through our website, we collect information necessary to process your order, including your contact details, billing and delivery information and details of the products or services ordered.

Our website uses WooCommerce to provide ecommerce functionality.

Payments may be processed by third-party payment providers. Those providers may process information in accordance with their own privacy policies and security requirements.

Installations and Vehicle Conversions

Where you request an installation or commercial vehicle conversion, we may collect information about you, your business and your vehicle that is reasonably required to quote, plan and complete the work.

We may also retain relevant job records, communications and photographs where necessary for customer service, warranty, quality control, accounting, dispute resolution or other legitimate business purposes.

Who We Share Information With

We do not sell your personal information.

Where necessary, we may share relevant information with organisations that help us provide our services, including:

  • Payment processors.
  • Delivery and courier companies.
  • Website hosting and IT providers.
  • Professional vehicle installers or subcontractors where required to fulfil an installation.
  • Accounting, finance and professional service providers.
  • Marketing, analytics and advertising providers where applicable and permitted.
  • Government bodies, regulators, law enforcement or other parties where disclosure is legally required.

We only provide information reasonably necessary for the relevant purpose.

Cookies and Analytics

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and measure advertising performance.

Where consent is required for non-essential cookies or tracking technologies, these should not be activated until the appropriate consent has been obtained.

We’ll check the actual cookie/analytics setup separately before PPC goes live rather than guessing which technologies your site currently uses.

Marketing

Where permitted, we may use your contact information to send relevant information about Vehicle Installers products, services and offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting support@vehicleinstallers.co.uk.

You have an absolute right to object to the use of your personal information for direct marketing. ICO

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, warranty and business requirements.

Different types of information may therefore be retained for different periods. We periodically review the information we hold and delete or anonymise information that is no longer required.

That’s preferable to inventing arbitrary periods tonight; the ICO says retention periods need to be considered and justified rather than data simply being kept indefinitely. ICO

Your Rights

Depending on the circumstances, UK data protection law may give you rights including:

  • Access to personal information we hold about you.
  • Correction of inaccurate information.
  • Erasure of information in certain circumstances.
  • Restriction of processing in certain circumstances.
  • Objection to certain processing.
  • Data portability in certain circumstances.
  • Withdrawal of consent where processing is based on consent.

To exercise your rights, contact support@vehicleinstallers.co.uk.

Complaints

If you have concerns about how Vehicle Installers handles your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

Third-Party Websites and Embedded Content

Our website may contain links to or embedded content from other websites and services. Those organisations may process information according to their own privacy policies, and Vehicle Installers is not responsible for the privacy practices of independent third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page with an updated revision date.